Return and Refund Policy

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Ecovrflushing is committed to providing high-quality interior design services throughout Australia. This Return and Refund Policy outlines the terms and conditions regarding refunds and returns for our design services, in accordance with Australian Consumer Law.

Service Refund Policy

As interior design services are customized and involve professional consultation and design work for Australian properties, refunds are handled on a case-by-case basis in accordance with Australian Consumer Law. The following guidelines apply:

Consultation Services

For interior design consultations, styling sessions, and property staging consultations in Australia: If you cancel a scheduled consultation with at least 48 hours notice, you may be eligible for a full refund in Australian dollars (AUD) or rescheduling. Cancellations with less than 48 hours notice may incur a cancellation fee as specified in your service agreement.

Design Projects

For ongoing interior design projects, property staging, and styling services for Australian properties:

• If cancellation occurs before design work begins, a full refund in AUD minus any administrative fees may be provided
• If cancellation occurs after design work has commenced, refunds will be calculated based on work completed, including consultations, design concepts, and styling plans
• Completed design work, styling plans, and property staging installations are non-refundable
• Refunds for property staging services are subject to the removal and return of staging items

Furniture and Product Returns

For furniture, decorative items, and styling accessories sourced through our interior design services for Australian properties:

• Items must be returned in original condition, unused, and in original packaging
• Return requests must be made within 14 days of delivery in Australia
• Custom or made-to-order items, including bespoke furniture and Australian-made pieces, are non-returnable
• Shipping costs for returns within Australia are the responsibility of the customer unless the item is defective or damaged
• Items purchased for property staging purposes may have different return terms as specified in staging agreements

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for replacement or full refund, including return shipping costs.

Refund Processing

Refunds, when approved, will be processed in Australian dollars (AUD) to the original payment method within 5-10 Australian business days. Processing times may vary depending on your Australian financial institution. For interior design services, property staging, and styling consultations, refund processing will follow the terms outlined in your service agreement.

Service Modifications

If you wish to modify the scope of your interior design project, property staging, or styling services after work has begun, additional charges in AUD may apply. Changes to design concepts, styling plans, or staging layouts must be discussed and agreed upon in writing before implementation. Modifications may affect project timelines and pricing.

Dispute Resolution

If you are not satisfied with our interior design, styling, or property staging services in Australia, please contact us to discuss your concerns. We are committed to resolving issues fairly in accordance with Australian Consumer Law and will work with you to find a satisfactory solution. If a resolution cannot be reached, you may contact the Australian Competition and Consumer Commission (ACCC) or seek mediation through appropriate Australian dispute resolution services.

Contact Us

For questions about returns or refunds, please contact us at:

Ecovrflushing
513 Victoria St, West Melbourne VIC 3003, Australia
Phone: +61386168364
Email: info@ecovrflushing.world

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